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Returns

We know every purchase isn’t always perfect, so if it just isn’t meant to be you can return any item for a refund within 14 days of receiving it.

All we ask is that the item/s are in their original condition, unworn, unwashed, unmarked, unaltered and undamaged with their tags still intact.

Please allow up to 7 working days for us to process your return and refund.

Your bank may take 3-5 working days to show the refund in your account. Please inform us within 7 days if there is a problem with your order.


How do I return an item?

You can find all of the information to make a hassle-free return within your parcel.

If you have mislaid your invoice, please enclose a note within your return detailing your full name and order number.

Your order number can be found by logging into your account or by checking your order confirmation email.

If you are a UK customer, you should find a pre-paid returns label in your parcel.

Simply peel and stick this label to your parcel and take it to the Post Office within the 14-day returns period – Please note that we don’t cover your shipping costs and £2.50 will be deducted from your refund.


Please return your items to:


Dressi LTD
Unit 2 Shelley Road
Newburn Industrial Estate
Newcastle-Upon-Tyne
NE15 9RT
 

Returns Policy

We're sorry we can't exchange stock - REFUNDS ONLY.

We ask that the item/s you are returning are in their original condition, unworn, unwashed, free of any odours and perfumes, unaltered and undamaged with hanging tags still attached. (We also ask that you please keep the hanging tag on all items until you decide that it’s yours for the keeping.)

Please be careful when trying on your gorgeous garments. We cannot refund items that are marked with tans, makeup or creams.

All postage costs are non-refundable to international destinations. If you use the pre-paid returns label, we will deduct £2.50 from your refund.

If there is an issue with your order or your goods, please let our Customer Care team know as soon as possible.

If you do not wish to use the pre-paid label, we strongly recommend sending your parcel back to us using a recorded service, so you can track it's journey back to Dressi HQ. 

PLEASE NOTE - Our postage costs are based on a shipping weight of 1kg. If a shipment weighs considerably more than this, we may request extra postage. We recommend you obtain and keep a copy of your proof of postage when returning items to us just incase it doesn’t make it back to Dressi HQ.

(We reserve the right to refuse refund if your items are returned back to us outside of the terms of our returns policy. )




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