Yes, unfortunately we no longer have a physical store'  'If you need help ordering online please contactcustomercare@dressi.co.uk and we can talk you through it.  If you would like us to ring you, please leave your number.

We process all orders super fast so that we can get your goodies to you as quickly as possible. You can amend your order as many times as you like before you click PLACE YOUR ORDER. After this point you will be unable to make amendments.

Sadly as we process orders so quickly we are unable to amend your delivery address once your order has been processed. If you have any concerns about your delivery address, please let our team know via email at customercare@dressi.co.uk.

You will receive an email once your order has been dispatched which will contain tracking information. You can also keep an eye out on your delivery or contact our Customer Care Team to help track your order. Please remember that on some occasions it could take up until 9pm for the courier to deliver your package.

Our items sell out super quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable. These cases are rare. If an item in your order sells out, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.

Your order will always be converted into pounds by your bank. You can select your currency preference at the top of the website; however these prices are only shown as a guide.


We understand that sometimes you change your mind about a style, or you’re not lovin’ the look when it arrives and we’ve no problem with that! You can return any item you don’t love, we just ask that: - Items must be returned within 14 days of delivery. - Items must be unworn and unwashed. - Pierced jewellery or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons. - Shoes must be tried on indoors and must not show any signs on wear. - Items must have all tags attached. - You must obtain proof of postage just in case your order is lost on its way back to DRESSIHQ. - We reserve the right not to refund you if you return items to us outside the terms of our returns Policy. - The cost of the returns must be paid by the customer.

We ask for 7 working days to process your return once your parcel has been received into our warehouse; however we always try to issue refunds as quickly as possible. Once everything has been processed we will send you an email containing all of the details of your refund. If you have any questions about your refund, just let our team know by sending us an email at customercare@dressi.co.uk

Sadly we don’t offer exchanges right now as due to fast moving stock we simply can’t guarantee that your size will be available. You can return your item to us for a refund, and then place a new order to get the item of your choice.

Please contact our glam team at customercare@dressi.co.uk as soon as possible and they will look into resolving this matter.

Please contact our glam team at customercare@dressi.co.uk and they will look into this urgently! Please bear in mind that we do not refund original postage costs.


The price of our items does not include customs and import duties which will vary from country to country. You may be required to pay these before our courier is able to deliver your order. If you refuse to accept delivery of the items you have purchased, the courier may return the items to us. Should this happen, Dressi may be required to pay additional charges to the courier in respect of the cost of return including customs and import duties that were payable by you. We will look to recover these costs from you by deducting the relevant amount from any refund owed to you.

Please contact our customer care department on customercare@dressi.co.uk for advice.

The delivery company may leave the parcel with a neighbour. The delivery company will leave a card sayingthat they have attempted to deliver the parcel, and provide you with details on where the parcel has been delivered to, how to contact them to re-arrange a delivery time or to advise where you can collect your parcel from.

VAT is only payable by those living inside the EEA and this value will be deducted from your final order. You can view all our prices without VAT by changing to your local currency by 


Sorry girls, we currently don't offer a student discount scheme.

Please contact our glam team at customercare@dressi.co.uk and they will look into resolving this as quickly as possible.

Unfortunately we are unable to exchange items as we cannot guarantee having your size in due to fast moving stock. We we suggest is that you purchase the correct item from our website and return the original to us. We will refund you as soon as possible.

Your order will always be converted into pounds by your bank. You can select your currency preference at the top of the website, however these prices are only shown as a guide.

Awww sorry you're having problems with the DRESSI site! If you're a regular customer, it may be that you have some files saved on your device and you're not seeing the latest version! You'll need to delete your temporary files to get the best experience.

First thing you should try is using another device. If you're on your phone, give it a try on your laptop and vice versa! If this doesn't work, try opening the site in "Private Browsing" or "Incognito Mode". If you're still having problems, following the guide below to clear some temporary files from your device.

If you're using an iPhone, open up your Settings app and find Safari. In the Safari settings, you should have an option which says "Clear History and Website Data". Choose this option to clear your files, then close and restart Safari.

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Size Guide
UK USA EU Bust Waist Hips
6 2 34 31/32"
8 4 36
10 6 38
12 8 40 
14 10 42
16 12 44